Overview

Please note the hours for this role are Monday to Friday 1pm – 6pm.

MAIN DUTIES AND RESPONSIBILITIES

May include:

  • processing of incoming and outgoing mail , parcels, reprographics work and travel tickets
  • provide occasional lunch-time support to the Reception Team, or other cover as the business demands
  • assisting with raising and issuing of purchase orders and processing invoices for payment or other administration duties
  • providing support and cover to other service lines within the Property and Workplace department e.g. reception or Reprographics if required
  • meeting room set ups including audio visual equipment
  • stationery services including restocking of copier points
  • assist with office moves and projects
  • liaise with customers as a central point of contact via phone or email to answer queries, provide assistance or log jobs for other services to attend to (e.g. maintenance, vending, cleaning)
  • process unreferenced mail
  • delivery of heavy items
  • provide a first class service to internal and external customers
  • the role is physically demanding in nature

ABOUT YOU

Skills and Personal Attributes

  • Excellent communication and interpersonal skills
  • Polite
  • Enthusiastic ‘can do’ attitude
  • Good sense of humour
  • Professional even when under pressure
  • Confident
  • Positive
  • Customer service focussed
  • Proven ability to work closely with others as part of a team
  • Smartly presented
  • Good timekeeping and attendance
  • Ability to use own initiative
  • Able to work as part of a team
  • Flexible to ensure a high standard of service delivery
  • Willing to take ownership and responsibility for own actions and duties

Qualifications/Competencies

  • Experience/KnowledgePrior experience in a similar role is advantageous but not essential
  • Experience in the legal sector is advantageous but not essential
  • Prior experience working in a customer service role

Literacy (Essential Requirement)

The job holder will be required to read, understand and compile emails/letters and read, understand and follow procedures. They will be expected to accurately complete documentation

Numeracy (Essential Requirement)

The job holder must be able to undertake calculations and interpret numerical data

Problem Solving Ability (Essential Requirement)

The job holder is expected to respond promptly and effectively to Property and Workplace queries or problems and resolve them

Communications (Essential Requirement)

Good communication skills, both written and spoken are essential as there will be extensive contact with internal and external clients and suppliers

Business Systems (Essential Requirement)

Good knowledge of Microsoft Office (Word, Excel, Outlook)

Education (Substantial Requirement)

Educated to GCSE standard or equivalent including English and Maths grades A-C

Versatility (Substantial requirement)

  • The job holder is required to be flexible, resilient and able to work under pressure
  • The majority of priorities are known in advance however timescales are often short. The job holder is expected to manage their own time effectively taking into account short timescales and variable workload. The job holder must be able to react quickly to problems in the local office