• To support the achievement of business and people objectives within the Firm, by providing professional, commercial and pragmatic HR advice and support. Providing a client focused service in assisting line managers and our people on HR related policies and practices.
  • Provides line manager advice and guidance on HR related policies and practices
  • Coaching line managers encouraging effective communication and problem resolution
  • Partners with line managers to manage employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy to drive resolutions in line with legislation and internal policies
  • Keeps HR Business Partners updated with case work activity within their practice groups/offices, highlighting risks and issues
  • Supports HR Business Partners in the delivery of people projects and HR calendar activities
  • Proactively identifies theme/trends arising from casework and operational activities, completes root cause analysis and develops solutions
  • Monitors and reviews HR policies and processes and proposes changes where necessary, working with specialist areas and our Global Service Centre.


  • Able to demonstrate stakeholder management, influencing and communication skills
  • Have good working knowledge of UK employment law, procedures and processes
  • Proven experience in managing cases through to conclusion
  • Have an understanding and experience in Human Resources Management across all core areas of HR – recruitment, reward, performance management, learning & development, talent management
  • Good organisational skills and ability to multi-task
  • Professional qualification (CIPD or equivalent) is desirable