Department/ Role Overview:

Lead and develop the global Financial Systems team (circa 18) to be a cohesive, effective and innovative group providing excellent services in the maintenance, support and development of our business critical practice management system, 3E, and other financial applications to meet business requirements. Play a key role in a programme to transform our business processes.

Main responsibilities:


  • Identify the skills/experience and quantum required within the team to be able to satisfactorily support and develop the firm’s practice management and other financial systems
  • Determine the most appropriate team structure such as to ensure 24/7 support for business critical financial systems whilst also providing potential career steps for team members
  • Work with the Finance Operations Manager in Australia to understand the current and most appropriate future structure for the provision of first line support for the practice management system in the southern hemisphere
  • Define and communicate clearly the roles and responsibilities of team members and be accountable for cross training, development and succession planning in order to mitigate risk.
  • Oversee the annual appraisal process, including appraisal and setting of ambitious goals for team managers.

Processes & projects

  • Play a critical role in the business transformation programme
    – contribute to the definition of scope & objectives as they affect financial applications and processes
    – contribute to the solution design
    – manage the delivery of the Financial Systems teams’ accountabilities
    – contribute to the effective delivery of the wider programme objectives
  • Work with IT Operations and other stakeholders to define and implement the most appropriate support model given the tools and applications available
  • Ensure an effective defect management process is in operation
  • Define SLAs which reflect high levels of service but which are also normally achievable
  • Ensure that support arrangements and materials are effectively communicated to the business through the intranet and other mediums
  • Work with IT to ensure that necessary environments are available and managed
  • Working with the in-house training team develop appropriate and effective user training processes for each key user group
  • Fully participate in and contribute to the effective running of ‘fixes’ and projects to develop the firm’s financial systems and processes, including implementation of a prioritisation process which allows resource to be locked-in to agreed projects through to delivery
  • Together with team Business Analysts work with the Head of Finance Operations and function managers to define and document business requirements for the improvement of finance and related processes
  • Working with team Business Analysts and Developers identify and document the most appropriate system solution for delivery of business requirements, minimising custom development as far as possible
  • Ensure best practice is followed as regards the documentation and unit testing of any in-house development
  • Ensure an effective configuration management process is in operation
  • Work with the firm’s Test team to ensure that all developments are effectively system, end to end and user tested as appropriate
  • Develop strong working relationships with key stakeholders and manage their needs and concerns
  • Work with Financial Management team managers to ensure that adequate and appropriate controls operate across all financial applications
  • Manage the relationship with software providers to ensure satisfactory performance to contract terms


  • Ensure that application software is maintained at the most appropriate level of release and ensure upgrades are effectively managed including business communication
  • Work with IT to ensure that hardware and infrastructure is sufficient to ensure adequate performance and security of all financial systems and the data therein
  • Develop a network of financial systems contacts across other large law firms and software suppliers

Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requires and internal policies.

Essential skills and experience:

  • Able to demonstrate exceptional leadership skills and evidence senior management experience of sizeable (10 +) financial systems team, ideally in a multi-site international business
  • Able to demonstrate a strong contribution to a successful transformation or process improvement programme
  • Proven track record of successful project delivery and preferably hold project management certification e.g. PRINCE 2
  • Ideally hold a recognised accountancy qualification
  • Understanding of the legal sector and business of law
  • May be advantageous to have experience of practice management systems
  • Strong stakeholder management skills
  • Clear and effective communication skills, both verbal and written
  • Vendor management experience
  • A passion for excellent service
  • Ability to anticipate, influence and resolve risks and issues